Introduction
Use this guide to replace the damaged rear casing on your BlackBerry Priv phone. The rear casing protects internal hardware from physical damage. A cracked casing can expose sensitive parts to dust, moisture, and impacts, affecting performance and potentially damaging buttons or ports if left unchecked. In step 2 of this guide, if you don’t have a SIM eject tool, you can use the end of a paperclip which is just as effective.
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Look for the two small holes at the top of your device.
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Use a SIM eject tool to push down into the holes which lifts the SIM and SD trays.
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Pull the trays up and out of the device.
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Insert an opening pick in the seam between the rear casing and chassis. Apply downward pressure to pry the casing upward.
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To reassemble your device, follow the above steps in reverse order.
Take your e-waste to an R2 or e-Stewards certified recycler.
Repair didn’t go as planned? Try some basic troubleshooting or ask our Answers community for help.
