PlayStation Portal USB-C and Headphone Ports Replacement

Written By: Arthur Shi

Comments: 5

PlayStation Portal USB-C and Headphone Ports Replacement

Difficulty

Moderate

Steps

Time Required

1 - 2 hours

Introduction

This guide shows how to remove and replace the USB-C and headphone ports for your PlayStation Portal. The ports reside on a small, modular board.

You'll likely need a replacement battery for this repair. The ports are tucked underneath the battery, and the battery can be easily bent or damaged during the repair. Don't reuse the battery if it's damaged, as it's a potential fire hazard.

Tools

Parts

Step 1

Let your PlayStation Portal's battery drain below 25% before starting this repair—a charged lithium‑ion battery may catch fire if damaged.
If your battery is swollen, take appropriate precautions.
Power off your Portal and unplug any cables.

Step 2

Both bumpers are held in place with clips.
Rest a finger over the L1 bumper to prevent it from flying off when you pry.
Insert the flat end of a spudger between the top edge of the bumper and the white shell.
Pry up to unclip the bumper.
Slide the spudger along the seam to release any remaining clips.

Step 3

Remove the L1 bumper.

Step 4

Repeat the procedure to pry up and remove the R1 bumper.

Step 5

To install a bumper during reassembly:
Align the bumper into its slot.
Use a finger to press the bumper down firmly until it clicks into place.

Step 6

Insert the tip of an opening pick underneath the left joystick trim strip, where it wraps below the grip.
Twist the opening pick to release the bottom clip.

Step 7

Insert the tip of an opening pick underneath the outer edge of the trim strip.
Slide the opening pick along the edge to release the clips.

Step 8

Insert the tip of an opening pick under the inner edge of the strip.
Slide the opening pick along the edge to release the clips.

Step 9

Grasp the bottom edge of the trim strip and slowly lift to release any remaining clips.
If the strip feels stuck, twist or shift the strip sideways to help release any stubborn clips.

Step 10

Lift and remove the left joystick trim strip.

Step 11

Repeat the procedure to unclip and remove the right joystick trim strip.

Step 12

To reattach a trim strip during reassembly:
Use your fingers to align and clip the top edge in place.
Firmly press along the remaining edges to clip the strip in place.

Step 13

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws at the bottom tips of each grip.
You may need to peel off some tamper-evident stickers to access the screws.

Step 14

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws securing the top corners of the shell.

Step 15

The back shell is still secured with numerous clips. The next few steps will show how to unclip the shell while reducing the chance of damaging the clips.

Step 16

Push the flat edge of a spudger into the back shell's left, inner seam.
This releases the clip in that area while flexing the shell slightly, creating a larger outer seam.
Keep the spudger inserted in the seam.

Step 17

Insert the tip of an opening pick into the shell's left, outer seam.
Slide the pick along the seam to release the clips securing the edge.
Keep a pick in the seam to prevent the shell from clipping back together.

Step 18

Remove the spudger from the inner seam.

Step 19

Repeat the previous three steps on the right side of the Portal to release the clips along the right edge.

Step 20

Carefully flip your Portal over.
Grasp the top edge of the back shell, near a corner.
Gently pull the top edge away until you feel the clips release in that corner.

Step 21

Pull along the top edge to release all the top edge clips.

Step 22

Grasp the bottom edge of the back shell, near the center.
Pull away with firm force to release the clips securing the bottom edge.

Step 23

Remove the back shell.

Step 24

To clip the back shell in place during reassembly:
Align the corners near the trigger buttons first.
Firmly press around the entire perimeter to clip the shell back in place.

Step 25

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws securing the left grip shell to the Portal.
From the back, these screws are on the right side of the Portal.
These screws can be tight. Brace the Portal with your hand and apply strong pressure to the screwdriver.
You can also try using a JIS #00 screwdriver to get a better grip on these screws.

Step 26

Grasp the top edge of the grip shell and twist it slightly outwards (away from the screen) to release the inner clips.

Step 27

Insert the flat edge of a spudger underneath the inner edge of the grip shell, near the vibration motor.
Twist the spudger along the edge to unclip the bottom portion of the grip shell.
Remove the left grip shell.

Step 28

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws securing the left joystick cover.

Step 29

Lift and remove the left joystick cover.

Step 30

Lift and remove the left grip from the joystick.

Step 31

Use the point of a spudger to flip up the black lock tab on the left joystick's ZIF connector.

Step 32

Use a Phillips screwdriver to remove the two 2.9 mm‑long screws securing the joystick module to the Portal.
These screws can be tight. Brace the Portal with your hand and apply strong pressure to the screwdriver.
You can also try using a JIS #00 screwdriver to get a better grip on these screws.

Step 33

Shift the joystick module so that the flex cable slides out of its socket.
Remove the left joystick.
During reassembly, slide the joystick cable into its socket before securing the joystick in place with screws.

Step 34

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws securing the right grip shell to the Portal.
From the back, these screws are on the left side of the Portal.
These screws can be tight. Brace the Portal with your hand and apply strong pressure to the screwdriver.
You can also try using a JIS #00 screwdriver to get a better grip on these screws.

Step 35

Grasp the top edge of the grip shell and twist it slightly outwards (away from the screen) to release the inner clips.

Step 36

Insert the flat edge of a spudger underneath the inner edge of the grip shell, near the vibration motor.
Twist the spudger along the edge to unclip the bottom portion of the grip shell.
Remove the right grip shell.

Step 37

Use a Phillips screwdriver to remove the two 6.5 mm‑long screws securing the right joystick cover.

Step 38

Lift and remove the right joystick cover.

seems like the knob differs from dualsense knob

JKYOHO -

Step 39

Lift and remove the right grip from the joystick.

Step 40

Use the point of a spudger to flip up the black lock tab on the right joystick's ZIF connector.

Step 41

Use a Phillips screwdriver to remove the two 2.9 mm‑long screws securing the joystick module to the Portal.
These screws can be tight. Brace the Portal with your hand and apply strong pressure to the screwdriver.
You can also try using a JIS #00 screwdriver to get a better grip on these screws.

Step 42

Shift the joystick module so that the flex cable slides out of its socket.
Remove the right joystick.
During reassembly, slide the joystick cable into its socket before securing the joystick in place with screws.

Step 43

Use a Phillips screwdriver to remove the four 6.5 mm‑long screws (two on each side) securing the two joystick brackets to the Portal.
These screws can be tight. Brace the Portal with your hand and apply strong pressure to the screwdriver. You can also try using a JIS #00 screwdriver to get a better grip on these screws.

Step 44

Each joystick bracket is still attached to the Portal by a delicate flex cable. Be careful not to strain the cable as you move the bracket.
Carefully flip the right bracket over so that it no longer blocks the edge of the screen.
Repeat the process for the left bracket.

Step 45

Use tape to secure the two brackets to the frame so they don't block the screen.
Make sure the delicate flex cables aren't strained when the brackets are taped down.

Step 46

Heat an iOpener and apply it to the bottom edge of the screen for two minutes to soften the adhesive.
You can also use a hair dryer, heat gun, or hot plate, but be careful not to overheat the device—the display and internal battery are both susceptible to heat damage.

Step 47

Place your fingers underneath the bottom edge of the Portal to keep it steady.
Apply a suction handle to the center of the bottom edge, as close to the edge as possible.

Step 48

This step shows how to create an initial gap using an opening tool. If you don't have an opening tool, skip to the next step.
Pull up on the suction handle with strong, steady force.
Press the edge of an opening tool downwards into the seam to create an initial gap.
If you're having trouble, reheat the edge and try again.
Insert the tip of an opening pick into the gap.
Don't insert the pick more than 2 mm, or you may damage the screen.

Step 49

This step shows how to create an initial gap using an opening pick.
Pull up on the suction handle with strong, steady force to create a gap between the screen and frame.
If you can't insert the pick, heat the edge and try again. You may need to repeat the process multiple times before the adhesive loosens enough to insert the pick.
Insert the tip of an opening pick into the gap.
Don't insert the pick more than 2 mm, or you may damage the screen.

Step 50

Angle the opening pick downwards to a 45° angle.
This helps the opening pick slide underneath the display panel.
Insert the opening pick deeper into the seam until the pick can stay in place by itself.
You can insert the pick more than 2 mm once you've angled the pick.

Step 51

Apply a heated iOpener to the bottom edge of the screen for a minute to reheat the edge.

Step 52

Slide the opening pick along the bottom edge to slice through the adhesive.
Leave the opening pick in the bottom left corner to prevent the adhesive from resealing.

Step 53

Repeat the heating and slicing procedure around the left and top edges of the screen. Leave an opening pick in each corner to prevent the adhesive from resealing.
There are no cables along these edges, so you can insert the pick deeper than 2 mm.

Step 54

The screen's FPC (flexible printed circuit) sits close to the right edge. If you insert the pick too deeply, you may damage the FPC.
Use an iOpener to heat the right edge of the screen for one minute.
Use an opening pick to slice along the right edge.
Don't insert the pick more than 2 mm into the seam.

Step 55

Grasp the left edge of the screen near the corners and lift it slightly to separate any remaining adhesive.

Step 56

Be careful not to strain the short display cable as you move the screen.
Swing the left edge of the screen over the right and rest the flipped screen on top of the Portal.

Step 57

Rest a finger on top of the display cable bracket to prevent it from flying off when you pry.
Insert the point of a spudger underneath a corner of the bracket and pry it up.
Remove the bracket.

Step 58

Use the point of a spudger to pry up and disconnect the display cable connector.
To re-attach press connectors like this one, carefully align and press down on one side until it clicks into place, then repeat on the other side. Don't press down in the middle. If the connector is misaligned, the pins can bend, causing permanent damage.

Step 59

Remove the screen.

Step 60

You'll need to replace the adhesive to reattach the screen:
To ensure a good adhesive bond, thoroughly clean all adhesion surfaces.
Remove large chunks of adhesives with the flat edge of a spudger or tweezers.
Use high concentration isopropyl alcohol (>90%) to remove any remaining residue. Wipe in one direction with a lint-free cloth or coffee filter until all the adhesive residue is gone.
Allow any leftover isopropyl alcohol to completely evaporate before reassembly.
Apply strips of double-sided tape such as Tesa tape to the screen perimeter to reattach the screen.

Step 61

Use a Phillips screwdriver to remove the eight 6.5 mm‑long screws securing the motherboard cover to the Portal.

Step 62

Insert the flat edge of a spudger under the top-right corner of the motherboard cover.
Pry up to release the clips securing the corner.

Step 63

Lift and remove the motherboard cover.
During reassembly, lay the cover in place and press along the edges to clip it in place.

Step 64

Use the point of a spudger to pry up and disconnect the battery connector.

Step 65

The battery is secured using four stretch-release adhesive strips. Each strip ends with a black pull-tab along the outer edges of the battery.
Use the flat edge of a spudger or your fingers to carefully peel up a black pull-tab from the top of the battery.
Be careful not to puncture the battery with your tool.

Step 66

Peel up the remaining three black pull-tabs from the top of the battery.

Step 67

Grasp a black pull-tab with your fingers.
Pull the tab slowly at a shallow angle. The strip will stretch to many times its length as you pull.
Continue pulling until the strip fully releases from under the battery.
If the strip breaks off, try to retrieve it with your fingers or blunt-nose tweezers. If you can't grip it from under the battery, leave it for now.

Step 68

Repeat the procedure to remove the three remaining adhesive strips.
If a strip broke and you couldn't retrieve it:
Apply a few drops of high concentration (>90%) isopropyl alcohol underneath the edge of the battery nearest the broken strip.
Wait one minute to allow the isopropyl alcohol to weaken the adhesive.
Slide an opening pick under a loose edge of the battery and gently pry up the battery.
Be careful not to bend the battery. If it feels stuck, apply a few more drops of isopropyl alcohol and try again.

Step 69

Remove the battery.
Don't reuse the battery if it's creased or even slightly bent, as doing so is a potential safety hazard. Replace it with a new battery.
Attach your replacement battery with some double-sided tape such as Tesa tape or stretch-release adhesive strips.
Be careful where you position the stretch-release adhesive strips. On the right side of the battery well, the Portal has a plastic lip. Position the strips such that they're not blocked by the lip.

Step 70

Before you begin repairs, power off your PlayStation Portal and unplug any cables.

Where can i buy PlayStation Portal Joystick Grip (Left) Replacement

Aaron Gboryea -

Step 71

Use the point of a spudger to lift the white antenna cable out of its groove along the bottom edge of the motherboard.

Step 72

Use a Phillips screwdriver to remove the four 6.5 mm‑long screws securing the port bracket to the frame.

Step 73

Insert the flat edge of a spudger into the top edge of the port bracket, near the left corner.
Pry up to release the clips securing the bracket.
Repeat the procedure near the right edge of the bracket to fully unclip the port bracket.

Step 74

Lift and remove the port bracket.

Step 75

Use the point of a spudger to pry up and disconnect the ports board connector.

Step 76

Insert the point of a spudger under the conductive tape bridging the ports board to the motherboard.
Gently lift the tape up to separate it from the ports board.
The tape helps mitigate EMI (electromagnetic interference). If you break it during repair, it's not a big deal—the Portal will still function.
During reassembly, press the tape back onto the ports board.

Step 77

Insert the point of a spudger under the top-right corner of the ports board and pry up to loosen it.

Step 78

Remove the ports board.

Link for new usb c board / port ?

Kressida -

Conclusion

To reassemble your device, follow these instructions in reverse order.

For optimal performance, after completing this guide, calibrate your newly installed battery.

Take your e-waste to an R2 or e-Stewards certified recycler.

Repair didn’t go as planned? Try some basic troubleshooting, or ask our Answers community for help.

Author

Arthur Shi

Member since: 03/01/18

282916 Reputation

2 comments

Need to replace one for a customer but cant find the usb c port alone or even the usb c/headphone module completely. Can anyone assist with a link for the part?

Hannibal Matos -

J ai le même problème, le port charge de la manette n est pas compatible, je vais tester celui de la tablette Goodtel 3g qui est identique e celle de la ps5 portable, je croise les doigts, si quelqu un connais un site ou commande la pièce complète, je suis preneur, ou reste plus à trouvé une Ps5 portable cassé pour les récupérer dessus

ali ben -