Introduction
If your Shark Apex DuoClean Powered Lift-Away (Model-AZ1002) has issues with the functionality of the vacuum there may be a blockage in the hose. Please follow the steps of the guide to check for blockages. This hose connects the base of the vacuum which picks up dust to the dust cup. The blockage may include problems such as low/no suction, the brush roll won't spin, or the vacuum is overheating. Everything listed in the steps are meant to be removed or opened for easy access. There won’t be any screws or special skills involved.
This guide can be used either as a maintenance procedure, or to fully replace the hose.
Here is the official Shark Troubleshooting Page for more specified causes.
Tools
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Detach the wand from the floor nozzle by pressing the button titled "Wand Release."
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Check the opening of the bottom of the wand for blockages and remove any that you encounter.
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Detach the handle by pressing the button titled "Handle Release."
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Check the opening at the top of the wand and the opening of the handle for any blockages and remove any that you encounter.
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Tilt the floor nozzle downwards.
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Check the opening of the floor nozzle for blockages and remove any that you encounter.
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Check the end of the hose that is not directly attached to the handle for any blockage and remove any that you encounter.
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To reassemble your device, follow these instructions in reverse order. You will know when the pieces have reconnected if you hear a "click" sound.
