Introduction
If your Shark Apex DuoClean Powered Lift-Away (Model-AZ1002) brush roll is not self-cleaning, then follow the steps of this repair guide. This self-cleaning brush roll is a mechanism that automatically removes tangled hair, debris, and pet fur to ensure optimal performance and prevent clogs for uninterrupted cleaning sessions. The brush roll not cleaning may be due to excessive hair wrapped around the brush, needing to be cleared, or filters could be full. If the brush roll itself is broken, you can follow this guide to replace it.
Tools
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Press the hose release button while pulling to ensure the hose is unattached.
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Push the release button on top of the body and lift upwards to remove. Then set aside.
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Push the wand release and lift wand away.
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Flip over the floor nozzle (the remaining piece).
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Clear out any tangled hair, debris, or trash.
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Turn the floor nozzle on its side where the large wheels are on your right.
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Use a spudger to remove the two plastic covers to reveal the screws beneath.
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Use pliers to grab the belt just below the wheel.
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Pull in a circular motion around the wheel until the belt comes loose and you are able to remove it.
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Push the brush roll up so it pops out of its slot.
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Grab the end of the brush roll and pull it completely out.
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To reassemble your device, follow these instructions in reverse order.